SECURITY CAMERAS NOT MADE IN CHINA
IC Realtime is officially moving away from manufacturing goods in China and moving into a TAA compliant country. As of Q1 of 2020, 30% of our production is in South Korea, and our goal is to have 100% by mid-2021. This migration into TAA compliant products (aka Trade Agreements Act) will open the door to broader opportunities and will allow us to work in new spaces. This movement will also reassure your clients that their security cameras are not made in China.
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WHAT WILL NEVER CHANGE AT IC REALTIME
- Dealer Protected Pricing
- 10-year Warranty
- Lifetime Support
- UL Listed Products
- No Licensing Fees
- Account Management
IC Realtime products integrate with Savant, Crestron, Control4, RTI, URC, and other home automation platforms - an infusion of video surveillance and smart home technology like no other.
WEB PORTAL
Your time is valuable and should be protected. Our intuitive web portal makes navigating returns, viewing price lists, or even scheduling tech calls easier than ever before. We believe that these useful tools contribute to the overall success of our dealers and their profitability. Pair that with dealer protected pricing and knock your socks off service - this is a winning combination.
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IMPROVED TECH SUPPORT
We've listened to your feedback, and you can now expect reduced hold times! We've split our call volume based on dealers and end-users. Our industry-leading support team is here to serve you quickly and efficiently.
We'll continue to listen to your feedback and address the topics that are important to you. See Details
IMPROVED DEALER SUPPORT
We understand that things happen - and when they do, frictionless processes pay dividends long term. Did you know that as an IC Realtime dealer, you have access to dedicated iCare customer service agents? You can expect faster turnaround times, field destroys options, and return labels included in all approved advance replacements.
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DASH PRODUCT FAMILY
Debuted at the beginning of 2020, the Dash product family is emerging into a WiFi market that was overdue for disruption. The line takes existing ideals and improves features by adding recorder capabilities & truly "smart-er" home readiness - and we're not talking Alexa.
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NEW CUSTOMER SUCCESS TEAM
Our new customer success team is here to support you throughout your journey. This team is designed to help you navigate the process from the initial application to the first installation and beyond. IC Realtime's eco-system is specifically geared to help you maximize your value.
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GREENLINE CERTIFIED PRODUCTS
Surveillance systems enable dispensaries and grow houses in the cannabis industry to monitor facilities, eliminate threats, and secure inventory. Dispensaries & grow facilities must meet state regulations to conduct business. Heavily enforced laws vary by state, but one factor remains constant.
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