At IC Realtime, we strive to provide the best care and support for all of our products and services. We offer in-warranty as well as out-of-warranty repair services. If you are experiencing technical issues, please contact our support team by phone or email. After assisting in the troubleshooting of the issue, the support representative will provide instructions on servicing the product.

If you are not satisfied with your product or are looking to return any recently purchased items, please contact our customer service representative. All items that are being returned must be in accordance with our returns policy, see below for more information:

By E-mail:
By Phone: 866-997-9009 Option #3

When_sending equipment in for service, please package the equipment securely. This includes but is not limited to sealing the box with packing tape, padding the equipment with packing foam, and securing loose items within the box.

In addition to proper packing, please place the support case number on two (2) sides of the box. Only include items included in the support case. If sending multiple items on different support cases, please write all support case numbers on two (2) sides of the box.

The Dealer Portal will let you check basic RMA information. If you have any other questions please contact us at

Check your RMA status

IC Realtime Website

Step 1:
Go to

Step 2:
Select Dealer Login. The link is located on the menu bar, originally in the lower left hand corner.

Dealer Portal Login

Step 1:
Enter the email address and password assocciated with your IC Realtime account. These can not be created from the site and need to be pre-established

Step 2:
Click the "Sign In" button

The Dealer Portal

Step 1:
To view your RMA status, select "Orders" then "Returns"

Step 2:
Under Return requests you will find all your currently created RMAs. You can view the RMAs created and their status. You can also sort by a date range.