I need an advanced replacement. How do I obtain an advancement of my device before sending the defective one back?

Advance replacements can only be done within the first 30 days of the unit’s purchase. If you qualify, you will be charged for the advancement and once we received the device and deem it defective, you will be reimbursed to your account with us or if purchased through a distributor, they will be reimbursed and will then reimburse you. To request and advance replacement, send an email with your RMA number and proof of purchase to icare@icrealtime.com