IC Realtime

How does the RMA Procedure Begin?

The customer must first contact the Technical Support department, as the device in question must undergo troubleshooting by technicians. Once troubleshooting has been completed and the technician has deemed that the device must be benched for repairs, then the technician will create a ticket and email you the RMA with the Ticket #. This email will contain all of the information needed for your return/service.

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