Providing Stellar Support
To Exemplary Customers

ICARE PREFERRED
MISSION STATEMENT

To provide practical product support and
solutions for owners, buyers, and service
technicians

Ensure that all are provided with the
finest level of efficiency, service, and
courtesy

Solve real-life issues that our customers
deal with on a daily basis

LETTER FROM THE CEO

Introducing ICARE Preferred, The Most Robust
Dealer Program Ever Offered By IC Realtime

ICare was created with you, our customer, in mind. We have surveyed the needs of the industry and created this program around those needs to add real value to your businesses. We realize that time is money: making sure the job is done and done properly ensures that you will be paid and able to move on to the next project. Having a satisfied client all but guarantees that they will refer your company and come back to you again and again.

Read about all the benefits of being an ICare Preferred Dealer. Contact your IC Realtime sales representative today to find out if you are already qualified; if not, find out how to become ICare Preferred, and let us welcome you to a new age of service.

Sincerely,
Matt Sailor
CEO

BENEFITS

1. 90 day no questions asked advanced replacement (TKT Required w/PO)
2. Free ground shipping on advanced replacements
3. ALL inbound RMA’s get priority processing
4. Free upgrade of product if ordered product is not available
5. Once a quarter get exclusive access to inventory sales (up to 50% off dealer)
6. Get exclusive access to cutting-edge products before non ICare members
7. Discounts on out-of-warranty replacement products
8. Accommodation discounts of up to 20% for demo systems and employee purchases
9. Dedicated support email address for ICare Members only
10. Dedicated Tier 3 technical support phone number

The ICare Team is here to assist with any questions you may have regarding your TKT #, advanced exchange or assistance with technical support.

For more information, please contact ICare Coordinator Sunshine Banfalvy at sunshine@icrealtime.com

CONTACT US

USA HEAD OFFICE
3050 N Andrews Ave EXT
Pompano Beach, FL 33064, USA
Phone (954) 772-5327 | Toll Free (866) 997-9009 | Fax (866) 860-3860
Email info@icrealtime.com | Web www.icrealtime.com

USA WEST COAST OFFICE
14180 W Van Buren St, Suite B-105 Goodyear, AZ 85338, USA
Phone (602) 910-3432 | Fax (602) 626-3545
Email info@icrealtime.com | Web www.icrealtime.com

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