Administrative Support

How to Apply: 

Send your resume and salary requirements to hr@icrealtime.com

Job Summary: 

Administrative Support will act as a liaison to existing clients on behalf of the National Sales Executive 

Essential Duties and Responsibilities

• Provide excellent client service
• Manage incoming calls and client inquiries on behalf of the National Sales Executive 
• Dial Outbound calls daily across multiple required tasks on behalf of the National Sales Executive 
• PREVIOUS DAYS ORDERS FOR TRACKING AND DELIVERY
  • PREVIOUS MONTHS QUOTES TO DISPOSITION
  • PROSPECT SALES CALLS FROM SPECIFIC LISTS PROVIDED BY THE SALES MANAGER 
• Follow up on inbound Marketing leads
• Make daily Sales Order checks at 4:30 to ensure the fulfillment process. 
• Provide account details and questions to the National Sales Executive 
• Maintain a working knowledge of the company's products and policies.
• Maintain records of client interactions, process client accounts
• Follow communication procedures, guidelines and policies.
• Use strong interpersonal skills to contact and engage clients.  
• Communicate via phone, email, live chat, fax, email and personal contact in a professional manner
• Outbound calling metrics calls ranging, but not limited to, 80+ calls per day
• Be an ambassador of the company, establishing yourself as a trusted advisor to our clients while adhering to company culture, values and policy
• Accurately document conversations with clients to ensure a seamless transition between agents and departments. 
• Complete varying assignments or projects within the scope of these duties as the needs of the company may dictate
• Complete any other duties or responsibilities as assigned by the Sales Manager and Management team 

Education/ Experience:

• Excellent written and verbal communication
• Ability to organize and plan work independently
• Ability to work in a rapidly changing environment