At_IC_Realtime, we strive to provide the best care and support on all of our products and services. We offer in-warranty and out-of-warranty repair services. If you are experiencing technical issues, please contact our support team by phone or email. After assisting in the troubleshooting of the issue, the support representative will provide instructions on servicing the product.
If you are not satisfied with your product or are looking to return any recently purchased items please contact our customer service representative. All items that are being returned must be in accordance with our returns policy, see below for more information:
By E-mail: Sunshine@icrealtime.com
By Phone: 954-990-1048
When_sending equipment in for service, please package the equipment securely. This includes but is not limited to sealing the box with packing tape, padding the equipment with packing foam, and securing loose items within the box.
In addition to proper packing, please place the support ticket number on two (2) sides of the box. Only include items included in the support ticket. If sending multiple items on different support tickets, please write all support ticket numbers on two (2) sides of the box.
Go to http://www.icrealtime.com/
Select Dealer Login. The link is located on the menu bar, originally in the lower left hand corner.
Enter the email address and password assocciated with your IC Realtime account. These can not be created from the site and need to be pre-established
Click the "Sign In" button
To view your RMA status, select "Orders" then "Returns"
Under Return requests you will find all your currently created RMAs. You can view the RMAs created and their status. You can also sort by a date range.