ICRealtime How-to Notes 96083

 

Viewing the Web Interface through Internet Explorer 8

[DVR FLEX/MAX 4/8/16]

 

[This note applies to all ICR Flex series DVRs]

This applies to anyone having difficulties running our web interface through IE 8. If you are still having issues after reading this, please call in to our technical support line for further assistance.

 

Step 1: Start out by launching Internet Explorer 8 from your desktop. Navigate towards the top of the page and locate an option called Tools.

 

Step 2: Once you click on Tools, click on Compatibility View Settings.

 

 

Step 3: Now simply type in the IP address/domain name of the DVR you are trying to connect to in the “Add This Website:” field then click “Add”.

 

 

Step 4:  The IP address/domain name should now be added in the “Websites in Compatibility View” area. Proceed with closing out and restarting Internet Explorer. Please be sure you have exited out of all browser windows before restarting IE.

 

Step 5: Type in the address of the DVR as normal and you should see the web interface show as normal.

 

Step 6: You should also be able to turn Compatibility Mode on or off by clicking a small icon located at the end of your main address bar.

 

 

Step 7: Note: If you still cannot access your DVR, you may need to adjust one more setting. Click on Tools, then Internet Options and choose the Advanced tab. Look for an option listed as “Enable memory protection to help mitigate online attacks” (the option is listed towards the bottom). Make sure this option is disabled (un-checked). Once done, click “Apply” at the bottom then “Ok”. Restart Internet Explorer and you should now be able to access the DVRs web interface.